Support
Purchase, licensing, and product help for PolyPDF on Mac and Windows
Last updated: July 30, 2026
Use this page for support contact details and purchase-channel guidance. If you are writing in, include your app version (shown in the About window on both platforms) and Stripe receipt details when relevant.
Contact
- Support email: support@polypdf.com
- Use this address for purchase questions, license activation problems, and general product support.
- When possible, include your app version, your OS (macOS or Windows) and its version, Stripe receipt email, license key suffix, and a short description of the problem.
Direct download
- The current live commercial offer on PolyPDF.com is the direct desktop download for macOS and Windows.
- Direct purchases are processed through Stripe and unlocked with a PolyPDF license key sent by email.
- Use PolyPDF 1.x forever on up to 3 Mac or Windows computers. Every PolyPDF 1.x update is included. Future major versions may be optional paid upgrades.
- If you need help with activation, deactivation, or refund requests, contact support@polypdf.com.
Refunds and billing
- Direct purchases are subject to PolyPDF's refund policy, including any non-waivable consumer rights.
- Unless required by law, transactions are generally non-refundable; PolyPDF may review discretionary refund requests submitted within 14 days.
- For billing questions, use the links in your Stripe receipt or contact PolyPDF support.
- Refunded licenses are deactivated after the refund is completed.
Before you contact support
- Confirm that you are using the direct build downloaded from PolyPDF.com.
- Include the app version and build number if you can.
- For purchase issues, attach the Stripe receipt email or order confirmation.